You can review the status of your order by clicking on the My Account link at the top of the page, where you can sign In to your account  to view your order status and history.

We accept all major debit & credit cards (including Master, Visa & American Express) and provide Net Banking Option across major banks via our Third-party payment 

You can cancel an order until it has been processed in our warehouse. Any amount you paid will be credited back into your account.

Modification of Shipping address: You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at +61 (0) 433 820 041 or email info@soofkala.com.au

Once your order has been processed, we will be unable to modify the contents of your order. We apologize for any inconvenience and will do our best to assist you. Processed  Orders cannot be cancelled or changed.

We understand our customers and we know that sometimes you might just have a change of heart. Our Return Policy can help clarify how to go about returning items in your order. You can also email us if you have any questions, and we’ll do everything we can to help.

You can find a full description of how to return items to us for refund or exchange in our comprehensive guide.

For any other assistance please contact at +61 (0) 433 820 041 from 10.00 AM to 7.00 PM Monday to Friday or You can mail us at info@soofkala.com.au

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